Heel Cord
As I write this, I am on hold with my bank. The repetitive music loops back on itself at remarkably frequent intervals. Every 15 seconds I am invited to speak to a customer representative. Nothing new about this experience. The question is why am I bothering right now? After all, it is well known that this waiting on hold, particularly with a ghastly repeating music soundtrack, is like driving a rusty nail into your head. Still, I am determined, absolutely determined. I can deal with the matter Read more [...]