The Table
I am waiting for someone to answer Kaiser Permanente’s phone. I am trying to reach Dermatology. Not only does the phone ring, it sings. The on-hold music is so repetitively familiar that I feel like humming it when someone finally answers. In fact, when a receptionist appears, I want to chirp ”how can I help you?” Unless the person at the other end is naturally attuned to the surreal, this greeting should set up a cascade of confusion. Never mind. I finally get through, and the receptionist Read more [...]